So I approached it from the point of view that this was a system we needed to access and had to figure out the answer without clues. I don't know where I got this idea, but I thought I heard someone explain it like that. "If you get stuck then go to the website".

So I was stuck on six for a long time as a result. 

Now at 11. The problem now I searched for "some tool I know I need" plus "something I need to answer". The result was obvious but I now feel like I cheated. So am deciding if I should come up with another solution ?